PRIVACY POLICY
1. Introduction
At tenismaclari.com (“we,” “us,” or “our”), we are committed to safeguarding the privacy and personal data of our users. Your trust is paramount, and we strive to handle your information fairly, transparently, and in full compliance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website, services, and features.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of tenismaclari.com and members of the public who interact with our site, including visitors, registered account holders, and subscribers. The data controller responsible for your information under this Privacy Policy is: tenismaclari.com. For all inquiries or concerns regarding your privacy rights or this Policy, you may contact us via [email protected].
3. Categories of Data Processed
We may collect, use, store, and transfer various types of personal data based on your interaction with tenismaclari.com:
a. Usage Data
Includes information such as your IP address, browser type and version, operating system, referral source, length of visit, page views, and site navigation paths. This data helps us understand how you use our website and improve site performance.
b. Account Data
Provided when you register or create an account, including your full name, billing address, delivery address, email address, and telephone number.
c. Profile Data
Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
d. Communication Data
Includes messages you send via email, contact forms, live chat, or other communications with our support team. We collect these for service quality and record-keeping purposes.
e. Technical Data
Includes device type, browser plug-in types and versions, internet service provider, screen resolution, time zone setting, and other diagnostic data.
f. Transaction Data
Includes data about payments to and from you and other details of products and services you have purchased from us.
g. Preference Data
Includes your preferences for receiving marketing from us and third parties, and your communication preferences (email, SMS, etc.).
4. Legal Bases for Processing
We process your personal data only when we have a lawful basis to do so, as required under GDPR and CCPA. The primary legal bases include:
– Consent: Where you have given clear permission for us to process your data (e.g., for marketing communications).
– Contractual necessity: Where processing is necessary for the performance of a contract with you (e.g., account registration or order fulfillment).
– Legal obligation: Where processing is necessary for compliance with legal or regulatory obligations.
– Legitimate interests: Where processing is necessary for our legitimate business interests, provided your fundamental rights do not override those interests (e.g., securing our platform against fraud).
5. Your Rights
As a data subject, you have several rights under GDPR and CCPA laws, which include:
– Right of Access: Request a copy of the personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your data, subject to certain exceptions.
– Right to Restriction: Ask us to suspend processing of your data under certain circumstances.
– Right to Data Portability: Request that we provide your data in a structured, commonly used, machine-readable format or transfer it directly to another controller.
– Right to Object: Object to the processing of your personal data for direct marketing or when processing is based on legitimate interest.
– Right to Withdraw Consent: You may withdraw your consent for processing at any time where consent is the lawful basis.
To exercise any of your rights, please contact us at [email protected].
6. Security Measures
We apply strict technical and organizational security measures to safeguard your personal data. These include:
– Encryption of data in transit and at rest using industry-standard technologies.
– Role-based access control to restrict information to authorized personnel.
– Regular backups, monitoring, and network threat assessments.
– Ongoing staff training on data protection and security awareness.
7. International Transfers
Your data may be processed outside the country of your residence, including in countries that may not offer the same level of protection. Where we transfer personal data outside the European Economic Area (EEA) or equivalent jurisdictions, we rely on:
– Adequacy decisions from the European Commission; or
– Standard Contractual Clauses (SCCs) approved by the European Commission or appropriate safeguards as mandated under applicable law.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, tax, accounting, or reporting requirements. The retention period may vary:
– Usage and Technical Data: up to 12 months from the collection date.
– Account and Profile Data: for the duration of your account and up to 6 years after closure.
– Communication Data: 3 years for support records unless required longer for legal reasons.
– Transaction Data: up to 7 years for financial and tax compliance.
– Marketing and Preference Data: until you withdraw consent or object to processing.
9. Cookie Policy
tenismaclari.com uses cookies and similar tracking technologies to improve user experience and analyze website performance. Cookies are small text files stored on your device.
Types of cookies we use:
– Essential Cookies: Required for the core operation of the website (e.g., login functionality, secure payments).
– Functional Cookies: Enhance functionality and personal preferences (e.g., remembering language or region).
– Analytics Cookies: Collect aggregated web traffic and user behavior data (e.g., Google Analytics).
– Performance Cookies: Help understand how users interact with the website, allowing us to improve usability.
10. Cookie Management and GDPR / CCPA Compliance
You can manage your cookie preferences through the cookie consent banner upon your first visit and change your settings at any time through your browser or designated controls. Under GDPR and CCPA, consent is required before setting non-essential cookies. You may also opt out of data sale or tracking via browser “Do Not Track” signals or Opt-Out links where applicable. Refusing or deleting cookies may affect site functionality.
11. Special Protections for Children
tenismaclari.com is not intended for use by children under the age of 13. We do not knowingly collect personal data from individuals under 13 years of age. If we become aware that we have inadvertently obtained personal information from a child, we will delete that information promptly. Parents or legal guardians who believe their child has provided us with personal data should contact us at [email protected].
12. Policy Updates & User Notifications
We reserve the right to amend or update this Privacy Policy from time to time in response to legal, technical, or business developments. When such changes are made, we will take appropriate measures to inform you, in accordance with the significance of the changes. Continued use of tenismaclari.com after modifications will constitute acknowledgment of the updated policy.
13. Contact Us
For questions, data requests, or concerns related to this Privacy Policy or the way we handle your personal data, please contact us at:
Email: [email protected]
Website: https://www.tenismaclari.com
We take all privacy-related inquiries seriously and aim to respond promptly and in accordance with applicable legal obligations.
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This Privacy Policy is intended to ensure compliance with the GDPR, CCPA, and other applicable privacy regulations. We value your trust and are committed to protecting your data and upholding your rights.